At Tuhfa, customer satisfaction is our priority. We take great care in ensuring the quality of every product. However, if you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Eligibility for Returns

• Returns are accepted only if the product is defective, damaged, or incorrect.

• The customer must notify us within 48 hours of receiving the product.

• Products must be unused, unopened, and in original packaging.

2. Non-Returnable Items

• Opened perfumes, attar, or food items (for hygiene and safety reasons).

• Clothing items that have been worn, washed, or altered.

• Discounted or promotional items (unless defective).

3. Return Process

• Contact our customer service via phone, WhatsApp, or email with your order details.

• Our team will verify the claim and guide you through the return process.

• Customers are responsible for shipping the item back unless the product is defective or wrong.

4. Refunds & Exchanges

• Refunds will be processed only after we receive and inspect the returned product.

• Refunds may take 5–7 working days to reflect in your account.

• Customers may choose a replacement or store credit instead of a refund.

5. Damaged or Wrong Products

• If you receive a damaged or incorrect item, please provide an unboxing video/photo proof to ensure quick resolution.

• In such cases, Tuhfa will bear the return shipping cost.